Our policy lasts 15 days. If 15
days have passed since you have purchased and have received your product,
unfortunately we cannot offer you a refund
or exchange.
To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original
packaging. “Same” means that the product has
not left it original package and that the package has not be altered
in attempt to remove the product out of it.
Several types of goods are exempt from being returned. Perishable
goods such as food, flowers, newspapers or magazines cannot be
returned. We also do not accept the return of
products that are intimate or sanitary goods, hazardous
materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards, Downloadable software products, Some health and personal
care items, Medication,
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
(if applicable)
Book with obvious signs of use, CD, DVD, VHS tape, software, video
game, cassette tape, or vinyl record that has been opened. Any item
not in its original condition, is damaged or missing parts for
reasons not due to our error.
Any item that is returned more than 7 days
after delivery is not refunded
Refunds (if applicable)
Once your return is received and inspected, we will send you an email
to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund. If you are
approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of
payment, within a certain amount of days. If you are rejected, you will be responsible for the cost of shipping the item back to you if you so choose to receive it back. All items, whose refunds have been rejected will be sent to charity 30 days after you have been contacted and have been informed about our refund decision.
Late or missing refunds (if applicable)
If you haven’t received a refund yet,
first check your bank account again.
Then contact your credit card company, it may take some time before
your refund is officially posted.
Next contact your bank. There is often some processing time before a
refund is posted.
If you’ve done all of this and you still
have not received your refund yet, please contact us at
support@safariis.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items
cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need
to exchange it for the same item, send us an email at
support@safariis.com and send your item to the
return address after we have given you the code that authorized the
return.
Gifts
If the item was marked as a gift when purchased and shipped directly
to you, you’ll receive a gift credit for
the value of your return. Once the returned item is received, a gift
certificate will be mailed to you.
If the item wasn’t marked as a gift when
purchased, or the gift giver had the order shipped to themselves to
give to you later, we will send a refund to the gift giver and he
will find out about your return.
Shipping
To return your product, you should mail your product to the address
specified on your receipt where returns will be accepted for your
particular product. For all international
returns, you will be responsible for paying
for your own shipping costs for returning your item. Shipping costs
are non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged
product to reach you, may vary.
If you are shipping an item over $75, you should consider using a
trackable shipping service or purchasing shipping insurance. We don’t
guarantee that we will receive your returned item.
